Email: livegamescore@gmail.com
We reply within 2 working days.
To help us find your account, include your display name or your account email. For payment questions include the M-Pesa reference or the store order id.
Google Play / App Store: a purchase normally activates within a minute — close and reopen the app. If it still shows as free, make sure you are signed in to the same Score360 account you bought with; premium follows the account, not the device.
M-Pesa: STK payments activate within a minute. If you paid by Paybill, make sure you used the account number shown in the app — that is what links the payment to you. If the app shows “Wrong amount paid”, your money arrived but not for a listed plan; email us the reference shown on that screen and we will apply it or refund it.
Store subscriptions are cancelled with Apple or Google, not in the app: Apple instructions · Google Play instructions. You keep premium until the end of the paid period. M-Pesa plans do not renew, so there is nothing to cancel.
In the app: Profile → Account → Delete my account. It removes everything immediately and permanently. Deleting your account does not cancel a store subscription — cancel that first. If you no longer have the app, follow our account deletion page.
Scores and statistics come from a live data provider and can lag by a minute or two. Predictions are statistical estimates and will often be wrong — they are not advice. If a result stays wrong for more than a day, email us the match and we will check it.
Use Report this tip, Report this comment or Report this account, or Block this account. Reports are reviewed and content that breaks our rules is removed. Blocking hides that person from you and you from them.
Your guest data is carried over when you create an account. If you signed in to a different existing account, you are looking at that account’s data — sign out and sign in to the original one.
Yes — email us and we will send a machine-readable export of your profile, favourites, tips, slips and search history.
Score360 does not take bets. If you bet elsewhere on the basis of anything in the app, set limits and stick to them. If gambling is affecting you or someone close to you, free confidential help is available from GamCare and similar services in your country.